Beta Tester Support

Please read the FAQ before a Support request (https://cpv.agency/faq/)

Element Messenger

As a Beta Tester, we support you free of charge with our platinum Support. This Support is handled via the secure and free Element Messenger.

Please contact us at @team:matrix.cpv.agency . A member of the Support team will assist you with any questions or problems.

If you are not using the Messenger yet, you can find it for Windows, Linux, Mac, Android and IOS here: https://element.io.

E-Mail Support

If there is no other way, you can also send an e-mail. Note, however, that e-Mails are unencrypted and must therefore be considered more like a postcard. Never email usernames, passwords and other critical data and documents. Our e-mail address: support@cpv.agency

Please note that we are in the time zone GMT+2. We usually respond within 24 hours on weekdays. The fastest way is with the element Messenger.

We ask you to refrain from unsafe, unencrypted, E-Mails. For e-mails please use the e-mail address support@cpv.agency with the public PGP key for PGP encryption of the e-mail:

-----BEGIN PGP PUBLIC KEY BLOCK-----
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=i8De
-----END PGP PUBLIC KEY BLOCK-----